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Three Practical Tips to Provide Good Customer Service

by Guest Author 19 June 2019 09:42

Every time that you deal with a customer, you should be thinking about providing quality customer service. This gives them a reason to continue to keep coming back!

Though many business owners worry that it is too hard, the truth is that it is doable.

Here are some tips to help you provide good customer service.

Admit it when you make a mistake. Everyone makes mistakes because we are all human. You aren't any different. However, how you handle it can make the difference between a repeat customer and one who vows never to return.

Admit when you make a mistake, do your best to fix it, and move on. You can't hide it, or you will lose customers. Most will be fine as long as you find a way to make the situation better for them.

Don't be afraid to ask for feedback. Many business owners won't ask for feedback because they are worried about what they might hear. However, it is really important to find out how you and your business is doing. Surveys, questionnaires, and feedback forms can really help you see what your customers have to say.

However, don't stop there. Take what you learn from your feedback and do something about it. Are your customers unhappy about how much time they stand in line? Do you need to hire another employee for your busy hours? Are your products a little too pricey? Look at ways you can adjust the price. Can you drop the price or do you need to find new distributors?

Though you may not want to admit it when you make a mistake, your customers will really appreciate it. You also need to ask for feedback and then follow-through with it. If you need to make things better, find a way to do so.

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