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Three Practical Tips to Provide Good Customer Service

by Guest Author 19 June 2019 07:42

Every time that you deal with a customer, you should be thinking about providing quality customer service. This gives them a reason to continue to keep coming back!

Though many business owners worry that it is too hard, the truth is that it is doable.

Here are some tips to help you provide good customer service.

Admit it when you make a mistake. Everyone makes mistakes because we are all human. You aren't any different. However, how you handle it can make the difference between a repeat customer and one who vows never to return.

Admit when you make a mistake, do your best to fix it, and move on. You can't hide it, or you will lose customers. Most will be fine as long as you find a way to make the situation better for them.

Don't be afraid to ask for feedback. Many business owners won't ask for feedback because they are worried about what they might hear. However, it is really important to find out how you and your business is doing. Surveys, questionnaires, and feedback forms can really help you see what your customers have to say.

However, don't stop there. Take what you learn from your feedback and do something about it. Are your customers unhappy about how much time they stand in line? Do you need to hire another employee for your busy hours? Are your products a little too pricey? Look at ways you can adjust the price. Can you drop the price or do you need to find new distributors?

Though you may not want to admit it when you make a mistake, your customers will really appreciate it. You also need to ask for feedback and then follow-through with it. If you need to make things better, find a way to do so.

Six Things That Will Set Your Business Apart in the Customer Service Arena

by Guest Author 11 June 2019 06:28

When it comes to managing Customer Service, there are things that you should do, and things that you must do. Here are six such "musts" which will set you apart from the other customer service centers.

Provide a Contact Number or Email

Providing a way that your customers can contact you in a timely manner is crucial to your customer service needs. By ensuring that your customers can reach you through several different methods you are making the company more accessible. There are several times that I have had customers ask me if I have a weekend on-call staff, and at first, I did not. But after a few times of hearing this question, I realized that providing a weekend on-call staff was placing my business a step above the rest. This gave me an advantage above other companies in competing industries. By providing weekend access to a customer service representative you are ensuring that someone will always be there to care for the customer's needs.

Help the Customers with Their Problems Efficiently

Working with the client to alleviate their problems without hindering the bottom line of the company is a huge responsibility that the customer service team must take on. If the customer is always right, then providing an effective service model that will help the customer service representation alleviate the client's concerns efficiently is critical to your success.

Train the Right Staff

Maintaining a professionally trained staff who is ready and willing to help clients with their needs is a necessary component to having an efficient customer service line. If the staff is not trained to handle all situations, then they will be considered inadequate to handle the customers' needs and this could cost your business in the long run.

Be Responsive

By guaranteeing a 24-hour business day turnaround time for emails and follow-ups you are creating a method that will retain even the unhappiest customers. When you give a quick response and result to the customer's complaints they feel as if you are listening to them and genuinely care about their business. Most customers want to feel like they are your only customer. By providing this guarantee you are treating them like they are your one and only customer.

 

Gain Insight Into How Your Customer Service is Doing

Use the time that clients are on the phone to ask for feedback from them. Then utilize that feedback to make changes to your business model and customer service center. This feedback is the way that your clients will tell you what you are doing right and what you need improvement on. This creates a dialog and shows the customers that you care about their opinions.

Show the Customer Respect

Showing respect to your customers is a great way to retain their business. This can be something as simple as saying "Thank you" and "You are Welcome." Next time you are on the phone with a customer service representative listen to the tone and the words that they use. Are they being polite? Are they showing you respect? Do they act genuinely interested in your concerns? If you do not experience these things with them, then are you going to continue to use their service or product? Not.

Four Savvy Motivational Techniques that Really Work

by Guest Author 6 June 2019 06:58

Regardless of whether the reason justifies the behavior, there's always a motive (a thought or goal) compelling us towards its fruition. In today's workplace, there is an abundant need for motivational techniques that are both successful and relative. The constant search for motivational speakers by both large and small corporations is evidence that there's something about the process that works.

Speakers hired to address employees are objective; having no attachments to the company employing them. Many speakers are capable because they've had similar jobs or experiences. Other professional speakers use either humor or heartbreak to capture and hold the audience's attention making them seem more human.

Listening to a professional motivator can remind us why we work where we do and what our original goals were when we first started the job. However, what are the techniques an employer can use when there is no budget to hire a professional speaker? What can a manager for a restaurant or for a shoe store say to their employees to keep the fires burning after months and years on the job? Companies comprise people and people who suffer from 'burn-out' need a gentle reminder of their purpose, passion, and goals from time to time.

Going From Vision to Vitality

From the time people get their first job until the day they retire, there's one thing we all learn in the workplace: everybody's different. Life struggles, family ties, and past mistakes can have a different effect on your employee's attitude and performance keeping them stressed and unmotivated to do their job. Business owners and managers can't change the past but, they can use their knowledge of personality types to better relate to their co-workers.

Identifying Personality Types

A manager should take a moment to determine which profile best describes them personally; there are four types listed below:

Leader Type
If you are the 'leader type,' you are a determined and results-oriented individual with a competitive nature. You are a 'take-charge' kind of person who may or may not be insensitive and controlling.

People Type
The 'people types' are those individuals who gravitate towards helping others. They are often great communicators and very creative. This personality type can be accommodating, putting their needs second to those around them.

Free-Spirit Type
The person with a 'free-spirit' personality typically resists routine including 9-5 hours. They crave excitement in every aspect of life including work, home, and play. These individuals may be rebellious and disorganized. Jobs that attract these folks include:

  • Stockbrokers
  • Actors
  • Entrepreneurs
  • Camp directors

Task Type
These individuals are organized and reliable who are there to do a good job. Task-oriented people have a strong work ethic and are committed to their assignments. They're punctual, responsible and go by the book. These folks are known for being hard on themselves and can be workaholics.

Rewards, Incentives, and Good Health

Recognition can be a tremendous reward for a job well-done. Sometimes, simple praise can improve morale.

Planning a picnic where everyone can walk around and get some fresh air is also great for boosting confidence, plus, it doesn't cost the company money if everyone brings an item. Health problems are a significant deterrent when trying to motivate your crew. If you're open to implementing a 'mental-health day' once every one or two months, you may be surprised at the results.

Motivate People - Decrease Stress

Knowledge of personality types is power in the workplace. The information you just read may have given you some insight about your personal strengths and weaknesses. When a company shares information with the group, everyone gains perspective into why a person acts the way they do. Take this opportunity to bring a better understanding of how different personality types affect your work environment. Chances are, your employees will get along better with each other while gaining an understanding of themselves. Companies who talk to their employees about their personality type benefit in the following ways:

  • Maximize results when team interaction is needed
  • Better communication between co-workers and teams
  • Keep your best talent in the areas they're best suited for
  • Decrease staff turnovers
  • Fewer employee conflicts
  • Increase productivity levels
  • Improved morale

Source: https://www.eaglestalent.com/blog/great-companies-motivational-speakers
Source: https://www.inc.com/marcel-schwantes/there-are-4-personality-types-here-is-how-each-will-lead-to-great-success-or-ma.html
Source: http://www.sideroad.com/Entrepreneur/business-motivation.html

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